Privacy policy

Last updated: 29 March 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.janehincheystore.com (the “Site”).

Information We Collect

When you use our Site, we collect the following types of information:

Information you provide

  • Name
  • Email address
  • Billing and shipping address
  • Phone number (if provided)
  • Order details

Automatically collected information

When you browse our Site, we may collect:

  • IP address
  • Device and browser information
  • Pages viewed and links clicked
  • Shopping behaviour (e.g. items viewed or added to cart)

This information is collected using cookies and similar technologies.

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver digital products (e.g. via BookFunnel)
  • Communicate with you about your order
  • Provide customer support
  • Send marketing emails (if you’ve opted in)
  • Improve our website and user experience
  • Detect and prevent fraud

Sharing Your Information

We share your information with trusted service providers to operate our business, including:

  • Shopify (store platform and checkout)
  • Payment providers (to securely process payments)
  • BookFunnel (digital delivery)
  • BookVault / print partners (physical book fulfilment)
  • Email marketing platforms (e.g. Klaviyo, MailerLite)

These providers only use your information to perform services on our behalf.

We may also disclose your information if required by law.

Marketing & Communications

If you subscribe to our email list, we may send you updates, promotions, and new release announcements.

You can unsubscribe at any time using the link in any email.

Advertising & Tracking

We may use advertising platforms such as Meta (Facebook) and Google to show you relevant ads based on your interaction with our Site.

These platforms may use cookies, pixels, and similar technologies to:

  • Track your activity on our Site
  • Measure the effectiveness of advertising
  • Show you ads that may be relevant to your interests

This may include showing ads to you on other websites or social media platforms after you have visited our Site.

You can control how your data is used for advertising by adjusting your preferences through the relevant platforms:

Facebook (Meta): https://www.facebook.com/settings/?tab=ads
Google: https://adssettings.google.com

Cookies

We use cookies and similar technologies to:

  • Ensure the website functions correctly
  • Analyse site usage
  • Improve performance and user experience

You can manage or disable cookies through your browser settings.

For more information about Shopify cookies, visit:
https://www.shopify.com/legal/cookies

Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes

Your Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you
  • Request corrections
  • Request deletion of your data
  • Opt out of marketing communications

To exercise these rights, please contact us.

Security

We take reasonable steps to protect your personal information.
However, no method of transmission over the internet is completely secure.

Third-Party Links

Our Site may contain links to other websites.
We are not responsible for their privacy practices.

Children’s Privacy

This Site is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page.

Contact

If you have any questions about this Privacy Policy or your data, please contact customerservice@janehinchey.com