Frequently Asked Questions
Q: How can I easily download and transfer books to my e-reader?
A: I've partnered with BookFunnel, an excellent service that simplifies the process of getting your digital books directly onto your preferred e-reader or app. After purchasing, you'll receive an email from BookFunnel with straightforward instructions to send your ebooks directly to your device via email. It's a quick and user-friendly process. If you encounter any issues or have questions, BookFunnel's dedicated support team is ready to help at help@bookfunnel.com. You can find out more here https://bookfunnel.com/help. They're fantastic at assisting readers with downloads and transfers, ensuring you can start reading with minimal fuss.
Q: What formats are your ebooks available in?
A: My ebooks are available in multiple formats to suit every type of e-reader or reading app. When you purchase an ebook from my store, you'll have the option to choose the best format that is compatible with your device.
Q: What’s the best way to enjoy audiobooks purchased from your store?
A: For an optimal listening experience, I recommend using the BookFunnel app for audiobooks. The app is designed to make listening as enjoyable as reading, providing easy access to your purchased audiobooks. Once you've bought an audiobook, you'll get detailed instructions on how to listen to it using the BookFunnel app. This way, you can enjoy your audiobooks seamlessly, whether you're on the go or relaxing at home.
Q: I received a bank alert after purchasing. Why?
A: When you make a purchase from my store, especially if you're outside Australia, your bank might check in to confirm it's a legitimate transaction. This is a standard security measure for international purchases, especially if it's your first time buying from me. Why does this happen? Banks are proactive about preventing fraud. An overseas transaction can sometimes trigger a security alert, prompting them to verify the charge with you directly.
What to do: Simply confirm with your bank that the transaction is genuine. This is a one-time process. Once verified, future purchases should proceed without a hitch.
Q: How can I get in touch with you?
A: If you have any issues relating to your order please email customerservice@janehinchey.com. Since I'm based in sunny Adelaide, Australia, my clocks might be a tad out of sync with yours. This means there might be a slight delay in my response, but worry not—I'm on it and will respond as quickly as possible.
Q: Are your print books available outside the USA and UK?
A: Currently, my print books are available for purchase in the USA and UK. I'm committed to bringing my stories to as many readers around the globe as possible. That's why I'm actively exploring partnerships with print and distribution services in Canada, New Zealand, the European Union, and right here in Australia.
These new partnerships will allow me to provide better access to my books and ensure that you can enjoy them no matter where you are. I'm working hard behind the scenes to make this happen and will update you as soon as these options become available.
Q: How long will my paperback order take to reach me?
A: Delivery times vary by location. As an independent author in Australia, I collaborate with BookVault in the UK and the US to print and ship my books directly to you. While next-day delivery isn't available, rest assured that every order is handled with the utmost care.
In the USA: Your book will be printed and dispatched within 7 days via USPS or UPS from BookVault's US printer.
In the UK: Your order will be processed and shipped within 5 days through Royal Mail, FedEx, or UPS from BookVault's UK-based facility.
Please note, while we strive to meet the delivery times stated, occasional delays can occur due to factors beyond our control, such as logistic issues or unexpected demand. We appreciate your patience and understanding in these instances.
Q: Is international shipping available for your print books?
A: Currently, I offer shipping to the USA and UK. I'm exploring options to expand my shipping capabilities to include more countries. Please stay tuned for updates on international shipping availability.
Q: Do you offer signed copies of your books?
A: If you're looking for a special touch, I occasionally offer signed copies of my books for purchase directly through my online store. Keep an eye on my website, newsletter, and social media channels for announcements about these limited-availability offers!
Q: Can I get this deal on Amazon?
A: While all of my books can be purchased from other retailers, they do not allow me to offer the bundles and discounts offered on my store; you will only get those specific deals directly from me.
Q: Can I purchase gift cards for your online store?
A: I'm excited to announce that I will soon offer gift cards in my online store! These gift cards will be the perfect way to share the love of reading, allowing your friends and family to choose their favorite stories for any special occasion. Keep an eye on my website, and make sure to subscribe to my newsletter for the announcement on when these will be available.
Q: How can I stay updated on your new releases and exclusive offers?
A: The best way to keep in the loop is by subscribing to my newsletter. You'll be the first to hear about new releases, special offers, and exclusive content available only to subscribers.