Frequently Asked Questions

Digital Orders

How do I get my ebook or audiobook?
After purchase, you’ll receive an email from BookFunnel with simple instructions to download your ebook or listen to your audiobook. It’s quick and easy to follow.

Shipping

Do you ship internationally?
Yes—print books are available in the US, UK, EU, Australia, Canada, and New Zealand. Shipping is calculated at checkout.

Signed books ship directly from South Australia.

Why is shipping so expensive?
Shipping costs vary based on location, weight, and supplier pricing. Some regions are simply more expensive to ship to, and international orders may also incur customs fees.

Orders

I received a bank alert after purchasing. Why?
Sometimes banks flag online or international purchases as a security precaution. Simply confirm the transaction with your bank and your order will go through as normal.

Can I get these deals on Amazon?
No—bundle deals and exclusive offers are only available through my store.

Support

How can I contact you?
You can reach us at customerservice@janehinchey.com. 

What is your return policy?
Digital products are non-refundable.

For physical books, damaged or defective items must be reported within 7 days of delivery to be eligible for a replacement or refund. Please see the full Refund and Return policy for further details and eligibility. 

Stay Updated

How do I hear about new releases and offers?
The best way is to join my newsletter—you’ll get early access to new releases, exclusive deals, and behind-the-scenes updates.